Guest Information A-Z

All guest rooms are fully air- conditioned for either warm or cold air depending on the season. Individual control enable guests to regulate temperature in their room. Windows must be properly closed to allow mechanism to function. The heating and cooling function is usually switched in October and March/ April the beginning of the official heating or cooling season, and they are turned off in April. Please check with our reception for further information.

 

We are happy to provide you with a dental set, ladies set, comb, sewing kit, shower cap, bath robes, shaving set, slippers, etc. These amenities are free of charge and are available at the reception desk 24 hours a day.

 

Your feedback is important to us. Please share your comments with us on www.bwfeedback.com. This is our way to become each day a little better. Thank you very much for your help.

 

Baby cots are available free of charge through our Housekeeping. Please, call the reception for information (dial: 1).

 

Babysitting by professional babysitters is available on demand and for an extra charge. Advance booking is required. Please, contact our reception for further information (dial: 1).

 

There are several ATM machines and banks nearby, the nearest is located approximately 2 min. from the hotel on the corner of Palotai street. (OTP Bank). For further information please contact the reception (dial: 1).

 

Our bar is located on the ground floor and is open 24 hours a day.

 

Bathrobe and slippers are provided on a complimentary basis for our guests upon request. Please, contact the reception (dial: 1).

 

For your convenience, we can provide a chair for your bathroom upon request. Please, contact the reception to have the chair delivered to your room (dial: 1).

 

We are a member of the world’s largest hotel cooperation of privately owned and operated hotels. Since we are independent we are proud to differ from the usual hotel chains. Each of our over 4.000 member hotels worldwide have their own individual style and character. The only thing we have in common is: our brand name, promising you great quality and excellent standards. Additionally, as private hoteliers, we have the commitment to personal hospitality.
At Best Western, we truly care about your experience. If there is anything we can do to improve your stay, please contact the front desk immediately.
After your stay is completed, we would sincerely appreciate you taking a few minutes to share your thoughts about your experience with us.
Please take a short internet survey and receive 250 points in our free loyalty program “Best Western Rewards” by visiting: www. bwfeedback.com
Not a Rewards program member yet? Please see the front desk to enroll.

 

There are several possibilities for bike tours in the area. Please contact the reception, if you wish to rent a bike or need information of routes (dial: 1).

 

Please contact our reception to have a complimentary extra blanket sent to your room (dial: 1).

 

Start your day with a sumptuous buffet breakfast in our restaurant from 6.30 a.m. until 10.00 a.m. Should you wish to have breakfast in your room, please ask for the assistance of our reception or ask for breakfast order sheet at the reception. Please dial 1. We can deliver the breakfast between 6.30 a.m. and 10 a.m. upon your request. We charge an extra 1.000.-HUF service fee per order.
If you need to depart early, we are happy to offer you with a breakfast package for your journey. Wich you can pick at the agreed time at our reception.

 

At our hotel you have the possibility to recharge your electric car. The charger is located on the side of the building. For assistance, please contact the reception desk.

Should you wish to rent a car, please, kindly contact our reception for further information, rental terms and conditions.

 

On the day of arrival we have your room prepared for you as of 2.00 p.m. On the day of departure we kindly ask you to vacate your room until 12.00 noon. If you require a late check-out, please contact the reception. An extra charge may occure, and the service is only provided upon availability.

 

Children under the age of 12 sleep free of charge in one room with their parents. This is a worldwide Best Western standard for you!

 

The map of Székesfehérvár and is available for you at our reception free of charge.

Our Housekeeping does the daily cleaning in the afternoon. Bed linen is changed twice a week, unless otherwise requested.
In order to protect the environment, towels are also changed twice a week. Should you wish to have your towels changed more frequently please leave them dropped on the bathroom floor. Should you leave your towels hanging in the bathroom, it means you do not wish to have them changed.

 

Repairs of clothing are avaible on demand for a charge. Please contact our reception for further information (dial: 1).

 

Coat hangers can be found in your wardrobe. Should you require more than the amount provided, please, do not hesitate to contact the reception (dial: 1).

 

A coffee and tea maker & supplies are available free of charge in your room.

 

Luggage storage, relevant informations about train and bus schedules, showing you the way, recommendations, etc. are available 24 hours at our reception desk.

 

The total capacity of our convention center is up to 130 persons. All modern provisions like WIFI, video projector or wireless microphone installations can satisfy any convention, exhibition or business meeting requirements. Furthermore we offer you our 1.200 sqm sized sports and event hall, which can be used for sporting, teambuilding activities, conferences or even gala dinners.
The size does not matter, our colleagues guarantee that your event will be successfull. You will find our conference rooms ont he ground floor and the event hall ont he other side of the parking lot.
For further information please contact us via e-mail to hotel@lakesidehotel.hu or phone +36 22 799 099.

 

The following major credit cards are accepted: American Express, Eurocard/Mastercard Maestro card, Visa and Visa electron cards. Please, contact our reception for further information.

 

In case you do not wish to be disturbed, please hang your red ‘Do not disturb’ card on your doorhandle.
If phone calls should not be passed to your room, please advise the Reception. It is part of our security policy not to give out any room numbers of our hotel guests.

 

The tap water is drinkable, although it might have some taste. Bottled still and sparkling water can be obtained from your minibar in your room.

 

The voltage is 230V in Hungary. Please, contact our reception for adapters or converters.

 

Most electric outlets in your room are off when your room key card is not inserted in the control box. If you would like to have an additional card so that you may charge any appliances please ask at reception.
The plugs marked with 24-hours are working without a key card to be in the holder.

Reception 1
Emergency 112
Police 107
Ambulance 104
Firedepartment 105

 

For your personal stationary please contact our reception.

 

If you need to depart early, we are glad to offer you with a breakfast package for your journey. Please notify us at latest until 10.00 p.m. Wich you can pick at the agreed time at our reception.

 

Please, contact our reception to have a complimentary extra blanket or pillow delivered to your room. You may also choose from our pillow menu in your room.

 

You can send fax at the reception for a charge. Please, contact the reception for further information. Should you wish to receive a fax, you may have it sent to the main fax number of the hotel: +36 22 799 090.

 

Please, read the instructions carefully and locate the emergency exits. In case of fire green lights on the corridors guide you to the exits. Should you see fire, please immediatly dial extension 1 for the reception! The fire extinguishers and fire alarms are well marked in red. Do not use the elevators! The staircase leads you to the ground floor of the hotel.

 

Including plasters, antiseptic. If you need the first- aid kit, please contact the reception desk. The hotel cannot provide medicine due to legal regulations.

 

Located on the 1st floor. This is for our guests only. Minors must be accompanied by an adult.

 

Please contact the reception should you need a flower bouquet (dial:1).

 

All rooms are equipted with hairdryers in the bathrooms.

 

All guest rooms are fully air- conditioned for either warm or cold air depending on the season. Individual contros enable guests to regulate temperature in their room. Windows must be properly closed to allow mechanism to function. The heating and cooling function is usually switched in October and March/ April the beginning of the official heating or cooling season, and they are turned off in April.

 

Should you need some ice, please contact the reception (dial:1).

 

Wireless HSA is available in all rooms and in the Lobby. You may access this service by connecting your laptop and accessing the internet with the use of your browser.

Our internet PC terminal is located on the ground floor and is also complimentary to our guests. In case you need assistance, please contact our reception.

 

Brochures and information materials about the city of Budapest and its surroundings are available at our reception.

 

Please contact the reception in order to request an iron and ironing board. Our staff prepares these items into your room upon request until 10 pm. It is also possible to have those items afterwards on the ground floor. 

 

Please leave your keycards at the reception upon checkout. Should you loose a keycard, you will be charged an amount of 3 EUR.

 

Laundry and ironing services are available on demand and for a charge. The pricelist is on the table in the brouchure holder. Please, contact our reception for further information.
Your laundry bag is placed in the wardrobe, please leave it at the Reception or dial 1 to have it picked up from your room. Laundry service ordered before 9:00 a.m. are prepared in 2 days. Laundry services requested after 9:00 a.m. will be prepared on the day after tomorrow. (Example: laundry service ordered on Monday 9:10 – will be ready on Wednesday till 9:00 a.m.)

 

Please contact the reception to assist you. Lost and found articles, except for perishable items, are kept for three months.

 

The hotel provides assistance with luggage free of charge for individual guests upon avalability. Our reception also provides complimentary luggage storage services on demand.

 

For more information, please contact the reception (dial:1).

 

Should you find any equipment in your room to be out of order or malfunctioning, please kindly inform the reception (dial: 1).

 

Please, contact our reception. (dial: 1).

 

There are two bottles of imneral water is available in your minibar, still or sparkling. These are complimentary gift at arrival. If you need some extra water, we will be happy to serve you in your room or at the bar. Please dial 1.

 

Mobile telephones can be used throughout the hotel, although kindly refrain from usage in the restaurant and common areas. For the well-being of our guests we trust on your kind understanding that the ringing tone has to be kept on a low level in the breakfast room, restaurant and inside the hotel.
If you wish to charge your telephone in the room, please note that it is only possible while the key card is inserted in the white electricity box next to the room door. Please contact the reception for mobile phone chargers, if you have forgotten to bring yours.

 

EUR and HUF (Hungarian Forint) cash payment at the reception is accepted, however money exchange in the hotel is not possible. The reception may advise you of the nearby banks, exchange offices and their opening hours.

 

Complimentary newspapers and magazines are available at the lobby.

 

There is the hotels own parking lot opposite to the hotels main entrance free off charge to all our guests.

 

Our hotel accepts cash pament in Hungarian Forints (HUF) or Euro (EUR). The following major credit or debit cards are accepted: American Express, Eurocard/Mastercard Maestro card, Visa and Visa electron cards. Please, contact our reception for further information. Also available is the payment with SZÉP cards provided by OTP, MKB and K&H.

 

There are several petrol stations near the centre of the town within 5 minutes by car. Please contact the reception for directions.

 

Our hotel is pet friendly, but charges do apply for the extra cleaning costs. If you have your loved one in the room, please hang the „dog” hanger to your rooms doorknob. If you are on a walk with him, please also notify our housekeeping, so we can clean your room on a daily level.

 

Please, contact our reception (dial:1). The nearest pharmacy is within 10 minutes walking distance.

 

Photocopying is available at the reception for a charge. Please, contact our reception for further information and rates.

 

Please, contact our reception to have a complimentary extra pillow delivered to your room (dial: 1). Please see the pillow menu on the TV.

 

The closest post office is located 7 minutes from the hotel. If you wish to send mail, please hand it on to the reception and we will handle it for you.

 

Telephone calls can be initiated from our reception. Please, contact the reception for further information and rates.

 

You will find some radio channels through your TV. Please see for further the TV channel list.

 

Our reception team is at your kind disposal 24 hours every day of the week either in person or via house phone on extension 1.

 

Our restaurant, the ’Grafit Bistro & Restaurant’ is located on the ground floor. Opening hours 6.30 a.m. and 10.00 p.m. For more information, please see attached menues.

 

Should you wish to book a room for your upcoming visit, please, contact our Reception. Visit the official website of Best Western for the best available rates and discounted package offers: bestwestern.com or bestwestern.de. Should you plan to visit our hotel more frequently please request information about our loyalty programme.

 

In our hotel our colleagues are at your service 24 hours, if you wish to consume your meal and drink in your room.
For other meals you can choose from our Grafit Bistro & Restaurants Snack Menu. In case of room service we charge an extra service fee of 1.000.-HUF.
If you do have any questions, please do not hesitate to contact our reception, please dial 1.

 

For calling from one room to another please dial the 3 digits of the desired room number. If you wish to be transferred by the reception, please dial 1.

 

Please, keep your valuables in the room safe or at our reception. The hotel does not take any responsibility for valuables not being kept in safes. Please find the description about the use of the safe in the wardrobe next to the safe. There is a central safe at your disposal at the reception as well.

 

The sauna is located on the first floor, in front of the elevator. As the sauna requires 30 minutes to heat-up, please ask for the help of our receptionist at least 30 minutes prior to the intended usage.

 

A sewing kit is available upon request and free of charge at our reception.

 

Shoe shining sponges are available in you room or at the reception free of charge. Shoe shining machine is available on the ground floor, left from the elevator.

 

Please contact the reception for the list of shops and opening hours. The next shopping mall is within 10 minutes of walking.

 

Székesfehérvár and its surroundings offer a wide range of programmes and excursions. Please contact our reception for further information.

 

Slippers are provided on a complimentary basis. Please, contact the reception (dial: 1).

 

Please note that Best Western Plus Lakeside Hotel is a dedicated non-smoking hotel for the comfort and health of our guests. Smoking is prohibited within the 5 meter area of the hotel entrance. Please smoke only in allocated areas. If smoking occurs during your stay a 120 EUR cleaning fee will we charged to your account.

 

Snacks, cold and hot beverages are available 24 hours a day at our restaurant ’Grafit Bistro & Restaurant’ and Bar.

 

The main bus station of town is within 1 km from our hotel, the train station is 3,5 km away. The easiest way to get there is by taxi. Please check with our reception for further information.

 

Please be advised that the tap water in our region is safe to drink.

 

Please call the reception (dial 1).

 

You can switch on the TV with the help of the remote control and choose any program from the menu. You will find the list of TV and radio by scanning the QR code on TV.

 

You can reach the reception desk by dialing 1. To reach an outside line you must first dial 0, for local calls 06 + area code + phone number.
The telephone in your room allows you to make direct local and international calls.
Please, contact the Reception for further information and tariffs.

 

 

The local time in Hungary is based on the Mid-European time (Greenwich Mean Time +1 hour). To find out the exact time, please contact our reception.

 

The service charges in Hungary are not included in the prices of the hotels and restaurants – unless otherwise indicated. Should you feel that you received a very good service, of course a tip is welcome. As a general idea 10% of the total price is recommended.
Our prices at our restaurant and bar do include 10% service charge.

 

Umbrellas are complimentary to use and are available at the reception. Please do not forget to bring your umbrellas back after using, so other guests of our house may enjoy this service as well.

 

Please contact the reception, should you require a flower vase.

 

Please, kindly advise our reception about the time you wish to have the wake up call (dial 1).

 

HSIA is available in all rooms and in all areas of the hotel.
Our internet PC terminal is located on the ground foor and is also complimentary to use. In case you need assistance, please contact our reception.