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Guest Information A-Z
Welcome to Best Western Plus Lakeside Hotel! We are happy to welcome you at our Hotel and we will do our best to make your stay as pleasant as possible. The following information shall help you to familiarize yourself with all our facilities. In case you have any additional requests or whishes, please do not hesitate to ask our receptionists for assistance.
We wish you a pleasant stay,
The management and the team of the Best Western Plus Lakeside Hotel
All guest rooms are fully air- conditioned for either warm or cold air depending on the season. Individual contros enable guests to regulate temperature in their room. Windows must be properly closed to allow mechanism to function. The heating and cooling function is usually switched in October and March/ April the beginning of the official heating or cooling season, and they are turned off in April. Please check with our reception for further information.
We are happy to provide you with a dental set, ladies set, comb, sewing kit, shower cap, bath robes, shaving set, slippers, etc. These amenities are free of charge and are available at the reception desk 24 hours a day.
There are several ATM machines and banks nearby, the nearest is located approximately 2 min. from the hotel on the corner of Palotai street. (OTP Bank). For further information please contact the reception (dial: 1).
We are a member of the world’s largest hotel cooperation of privately owned and operated hotels. Since we are independent we are proud to differ from the usual hotel chains. Each of our over 4.000 member hotels worldwide have their own individual style and character. The only thing we have in common is: our brand name, promising you great quality and excellent standards. Additionally, as private hoteliers, we have the commitment to personal hospitality.
At Best Western, we truly care about your experience. If there is anything we can do to improve your stay, please contact the front desk immediately.
After your stay is completed, we would sincerely appreciate you taking a few minutes to share your thoughts about your experience with us.
Please take a short internet survey and receive 250 points in our free loyalty program “Best Western Rewards” by visiting: www. bwfeedback.com
Not a Rewards program member yet? Please see the front desk to enroll.
Start your day with a sumptuous buffet breakfast in our restaurant from 6.30 a.m. until 10.00 a.m. Should you wish to have breakfast in your room, please choose from the menu, located on your des kin the room, and make your order until 2 a.m. by laying the sheet outside of your room door on the floor. We can deliver the breakfast between 6.30 a.m. and 10 a.m. upon your request. We charge an extra 1.000.-HUF service fee per order.
If you need to depart early, we are happy to offer you with a breakfast package for your journey. Wich you can pick at the agreed time at our reception.
Early bird: You can enjoy the breakfast even from 5:30 on the morning, but with a fewer selection.For details please visit the reception.
On the day of arrival we have your room prepared for you as of 2.00 p.m. On the day of departure we kindly ask you to vacate your room until 12.00 a.m. If you require a late check-out, please contact the reception. An extra charge may occure, and the service is only provided upon availability.
Our Housekeeping does the daily cleaning in the afternoon. Bed linen is changed twice a week, unless otherwise requested.
In order to protect the environment, towels are also changed twice a week. Should you wish to have your towels changed more frequently please leave them dropped on the bathroom floor. Should you leave your towels hanging in the bathroom, it means you do not wish to have them changed.
The total capacity of our convention center is up to 130 persons. All modern provisions like WIFI, video projector or wireless microphone installations can satisfy any convention, exhibition or business meeting requirements. Furthermore we offer you our 1.200 sqm sized sports and event hall, which can be used for sporting, teambuilding activities, conferences or even gala dinners.
The size does not matter, our colleagues guarantee that your event will be successfull. You will find our conference rooms ont he ground floor and the event hall ont he other side of the parking lot.
For further information please contact us via e-mail to firstname.lastname@example.org or phone +36 22 799 099.
In case you do not wish to be disturbed, please hang your red ‘Do not disturb’ card on your doorhandle.
If phone calls should not be passed to your room, please advise the Reception. It is part of our security policy not to give out any room numbers of our hotel guests.
Most electric outlets in your room are off when your room key card is not inserted in the control box. If you would like to have an additional card so that you may charge any appliances please ask at reception.
The plugs marked with 24-hours are working without a key card to be in the holder.
You can send fax at the reception for a charge. Please, contact the reception for further information. Should you wish to receive a fax, you may have it sent to the main fax number
of the hotel: +36 22 799 090.
Please, read the instructions carefully and locate the emergency exits. In case of fire green lights on the corridors guide you to the exits. Should you see fire, please immediatly dial extension 1 for the reception! The fire extinguishers and fire alarms are well marked in red. Do not use the elevators! The staircase leads you to the ground floor of the hotel.
All guest rooms are fully air- conditioned for either warm or cold air depending on the season. Individual contros enable guests to regulate temperature in their room. Windows must be properly closed to allow mechanism to function. The heating and cooling function is usually switched in October and March/ April the beginning of the official heating or cooling season, and they are turned off in April.
Laundry and ironing services are available on demand and for a charge. The pricelist is on the table in the brouchure holder. Please, contact our reception for further information.
Your laundry bag is placed in the wardrobe, please leave it at the Reception or dial 1 to have it picked up from your room. Laundry service ordered before 9:00 a.m. are prepared in 2 days. Laundry services requested after 9:00 a.m. will be prepared on the day after tomorrow. (Example: laundry service ordered on Monday 9:10 – will be ready on Wednesday till 9:00 a.m.)
There are two bottles of imneral water is available in your minibar, still or sparkling. These are complimentary gift at arrival. If ou need some extra water, we will be happy to serv you in your room or at the bar for additional charges. Please dial 1.
Mobile telephones can be used throughout the hotel, although kindly refrain from usage in the restaurant and common areas. For the well-being of our guests we trust on your kind understanding that the ringing tone has to be kept on a low level in the breakfast room, restaurant and inside the hotel.
If you wish to charge your telephone in the room, please note that it is only possible while the key card is inserted in the white electricity box next to the room door. Please contact the reception for mobile phone chargers, if you have forgotten to bring yours.
EUR and HUF (Hungarian Forint) cash payment at the reception is accepted, however money exchange in the hotel is not possible. The reception may advise you of the nearby banks, exchange offices and their opening hours.
Our hotel accepts cash pament in Hungarian Forints (HUF) or Euro (EUR). The following major credit or debit cards are accepted: American Express, Eurocard/Mastercard Maestro card, Visa and Visa electron cards. Please, contact our reception for further information. Also available is the payment with SZÉP cards provided by OTP, MKB and K&H.
Our hotel is pet friendly, but charges do apply for the extra cleaning costs. If you have your loved one in the room, please hang the „dog” hanger to your rooms doorknb. If you are on a walk with him, please also notify our housekeeping, so we can clean your room on a daily level.
Should you wish to book a room for your upcoming visit, please, contact our Reception. Visit the official website of Best Western for the best available rates and discounted package offers: bestwestern.com or bestwestern.de. Should you plan to visit our hotel more frequently please request information about our loyalty programme.
In our hotel our colleagues are at your service 24 hours, if you wish to consume your meal and drink in your room.
For other meals you can choose from our Grafit Bistro & Restaurants Snack Menu. In case of room service we charge an extra service fee of 1.000.-HUF.
If you do have any questions, please do not hesitate to contact our reception, please dial 1.
Please, keep your valuables in the room safe or at our reception. The hotel does not take any responsibility for valuables not being kept in safes. Please find the description about the use of the safe in the wardrobe next to the safe. There is a central safe at your disposal at the reception as well.
The sauna is located on the first floor, in front of the elevator. As the sauna requires 30 minutes to heat-up, please ask for the help of our receptionist at least 30 minutes prior to the intended usage.
Please note that Best Western Plus Lakeside Hotel is a dedicated non-smoking hotel for the comfort and health of our guests. Smoking is prohibited within the 5 meter area of the hotel entrance. Please smoke only in allocated areas. If smoking occurs during your stay a 120 EUR cleaning free wiil we charged to your account.
You can reach the reception desk by dialing 1. To reach an outside line you must first dial 0, for local calls 06 + area code + phone number.
The telephone in your room allows you to make direct local and international calls.
Please, contact the Reception for further information and tariffs.
The service charges in Hungary are not included in the prices of the hotels and restaurants – unless otherwise indicated. Should you feel that you received a very good service, of course a tip is welcome. As a general idea 10% of the total price is recommended.
Our prices at our restaurant and bar do include 10% service charge.
HSIA is available in all rooms and in all areas of the hotel.
Our internet PC terminal is located on the ground foor and is also complimentary to use. In case you need assistance, please contact our reception.